Hi 👋 How can we help?

Is Smart School free?

For teachers, students and parents at a school — yes, your school's subscription covers you. Private tutors get a 30-day free trial, then choose a monthly plan that fits their number of students.

Do I need to download anything?

No. Smart School runs in your web browser. If you like, you can install it on your phone so it opens like a regular app.

I never received my invitation email. What do I do?

Check your spam folder first. If it's not there, ask your school office to resend it — invitations can be sent again at any time.

Can I use the same account at two schools?

Yes. One email can belong to more than one school — after signing in you choose which school to open, and you can switch schools from the menu any time.

I have two children. Do I need two logins?

No. One email and password covers all your children, whether they are in different classes at the same school or at two different schools. You switch between them from your child's name at the top of the screen. See One login for all your children.

Is my data safe?

Your information is only visible to your own school — schools can't see each other's data. You sign in with a password only you know, and you can reset it whenever you like.

What phones and browsers does it work on?

Smart School works on any modern browser — Chrome 111+, Firefox 128+, Safari 16.4+, Edge, Opera, Samsung Internet, and other Chromium-based browsers (including Vivo, Xiaomi, Huawei, and UC Browser with engine version 111+) — on Android, iPhone, or computer. See our supported browsers guide for details. Slow connection? The app is built to stay light.

How do I get help that isn't covered here?

Use the search bar at the top of the Help Center, or contact us — signed-in users can raise a support ticket, and anyone can reach us from the Contact page.

What browsers does Smart School support?

Smart School works on any modern browser. The minimum versions we support are:

Browser	Minimum version	Year released
Google Chrome	111	March 2023
Mozilla Firefox	128	July 2024
Apple Safari	16.4	March 2023
Microsoft Edge	111+	—
Opera	All versions	—
Samsung Internet	All versions	—

Any Chromium-based browser with engine version 111 or newer (Vivo Browser, Xiaomi MIUI Browser, Huawei Browser, UC Browser, Realme Browser, Oppo Browser, Brave, etc.) will also work. If your phone's built-in browser is based on an older Chromium version, install Google Chrome from the Play Store — it works on Android 8.0+ and stays up to date independently of your phone's system updates.

What phones and devices does it work on?

Smart School works on:
- Android phones and tablets — Android 8.0 or newer, in any supported browser
- iPhones and iPads — iOS 16.4 or newer, in Safari, Chrome, or any browser from the App Store
- Windows, Mac, and Linux computers — in any supported browser

On slow connections or older devices, the app is designed to stay light and load quickly.

Why did I see Your browser is not supported?

If you see a 406 Not Acceptable page, your browser version is below the minimums listed above. Common reasons:

• Your phone's built-in browser uses an older Chrome engine. Many phone manufacturers (Vivo, Xiaomi, Huawei, Oppo) ship browsers based on older Chromium versions that don't support modern CSS features like oklch() colors and CSS :has(). The solution: install Google Chrome from the Play Store.
• You're using Internet Explorer. IE is no longer supported by any modern web app.
• Your browser hasn't been updated in years. Update it from your app store or system settings.

What to do

1. Install Google Chrome — Download Chrome from the Play Store or Chrome from the App Store. Chrome stays up to date even on older phones.
2. Update your current browser — Go to your phone's app store and update your browser app.
3. Update your phone's software — Go to Settings → System Update and install any available updates. This can also update your built-in browser's engine.

Does Opera work?

Yes. Opera on Android runs the same engine as Chrome and supports all features Smart School needs. Download it from the Play Store and make sure it's up to date. Opera Mini users on very old versions may want to switch to regular Opera or Chrome for the best experience.

I'm using a Vivo / Xiaomi / Oppo / Realme / Huawei phone

Your phone's built-in browser may use an older Chromium engine version (shown in the user-agent as Chrome/XXX). If this version is below 111, you'll see the browser not supported page. This is because your phone manufacturer hasn't updated the browser's rendering engine.

The fix takes one minute: Install Google Chrome from the Play Store. Chrome carries its own rendering engine and updates independently — it will work even on phones running Android 8 or 9 that no longer get system updates.

How do I install Smart School as an app on my phone?

Smart School is a web app — you don't need to install anything from an app store. You can optionally install it on your phone so it opens like a regular app with its own icon on your home screen.

Still having trouble?

• Try clearing your browser cache and cookies
• Make sure JavaScript is enabled in your browser settings
• If you're on a school or office Wi-Fi, ask your IT team if any browser restrictions are in place
• Contact us if you continue to have issues